Refund policy

1. Refund Eligibility:

• To be eligible for a refund, the item must be returned within 30 days from the date of delivery.
• The item must be unused, in its original condition, and in the original packaging.

2. Refund Process:

• To initiate a refund, please contact our customer support team with your order details and the reason for the return.
• Once your request is approved, you will be provided with a return shipping label (if applicable) and further instructions for returning the item.

3. Return Shipping Costs:

• If the return is due to a defective or damaged product, we will cover the return shipping costs.
• For all other return reasons, the customer is responsible for the return shipping costs.

4. Refund Timeline:

• Once we receive the returned item and inspect it for eligibility, we will process your refund within 5 business days.
• The refunded amount will be credited back to the original payment method used during the purchase.

5. Partial Refunds:

• In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

6. Refunds for Sale Items:

• Items purchased during a sale or promotional offer may be eligible for a refund at the discounted price.

7. Refunds for Gift Returns:

• If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.

8. Refunds for Late or Missing Items:

• If you haven't received your refund within the specified timeline, please contact our customer support team for further assistance.

9. Non-Refundable Items:

• Some items, such as downloadable software, gift cards, and health/personal care items, are non-refundable.

10. Refunds for Returns After 30 Days: - Unfortunately, we cannot offer refunds for items returned after 30 days from the date of delivery.