FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

• We accept payments through PayPal, for secure and convenient transactions.
• Visa
• MasterCard 
• American Express
• any other kind of credit or debit card

2. How long does shipping take?

• Shipping times may vary depending on your location and the product's availability. Generally, orders are processed and shipped within 1-2 business days. For more accurate estimates, please refer to our Shipping Information page.

3. Do you offer international shipping?

• No, we only offer shipping in the UK. Shipping costs and delivery times may vary based on the destination. Please do not proceed to checkout to see if you are not based in United Kingdom.

4. What is your return policy?

• We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you can return it within 30 days from the date of delivery for a refund or exchange. Please refer to our Refund Policy for more details.

5. Are your instruments pre-tuned and set up?

• Our instruments go through a thorough inspection and setup process before being shipped. However, due to shipping conditions, some minor tuning may be required upon receiving the instrument.

6. Do you offer instrument lessons?

• Yes, we offer music lessons for various instruments and skill levels. Whether you're a beginner or looking to refine your skills, our experienced instructors can help you achieve your musical goals. Contact us for more information on our music lesson offerings.

7. Are your instruments covered by a warranty?

• Yes, we offer a 1 year warranty on all our instruments and equipment. This warranty covers manufacturing defects and ensures your satisfaction with your purchase.

8. Can I cancel or modify my order after it's placed?

• If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed for shipment.

9. Do you offer bulk discounts for schools or music programs?

• Yes, we offer special pricing for bulk orders. If you represent a school or music program, please reach out to our sales team to discuss your specific requirements and get a customized quote.

If you have any other questions not covered here, please don't hesitate to reach out to us. We are here to provide you with exceptional service and support throughout your musical journey!